We do not accept returns for our products apart from Manufacturing Defect or Damage during transportation. If there is any defect you need to inform it to us by sending an email or calling our customer care number within 24 hours of receiving & accepting the product.
We believe in complete customer satisfaction, and any product which you have received in a damaged condition due to transportation or manufacturing defect can either be replaced or refunded. Refund requests will be carefully considered by our customer service team. To further expedite your refund/return/cancellation process you can contact us by emailing us at trends@altret.com OR etrends@altret.com
Typically, the refunds are initiated within 2 days of Product Inspection. Receipt of the refund would depend on the mode of payment chosen by you. For Debit Card and Credit Card transfers the time taken for refund depends finally on the bank. Though we would love to expedite the same, our hands are tied. Also, you can assume additional delay for Nationalized Banks.
Expected timeline for refund: 5-7 Working/Business days.
You can also get in touch with our Customer Care team with your order number to raise a cancellation request. Cancellation duration takes typically one day after confirming cancellation by emailing us at etrends@altret.com. If your order has been dispatched, we are unable to return back the supplied materials.